• White Facebook Icon
  • White Twitter Icon

PLAYA DEL CARMEN | QUINTANA ROO CP 77712 | info@fromskyatl.com |

Tel: +52 625-159-7815 | +52 625-157-5967

© 2019 by Fromsky360

Política de Privacidad

Privacy Policy

This privacy policy applies to our commercial communications.

Please read it carefully. In it you will find important information about how your personal information is processed and about your rights under current regulations on the matter.

We reserve the right to update our privacy policy at any time in connection with business decisions, and to comply with any changes in legislation or case law. If you have any questions or need any clarification regarding our Privacy Policy or your rights, you can contact us through the channels listed below.

Who is responsible for handling/processing your data?

The party responsible for handling/processing your data is 


Carretera Federal Chetumal-Benito Juarez,
km 250 Akumal. Municipio de Tulum


What personal information do we collect?

The data used to create commercial profiles are obtained:

From the forms you've been asked to fill out and the requests/queries you make to business of FROMSKY LLC, TULUMFROMSKY LLC AND FROMSKY 360, for example, pre orders or services request.

From the information provided to these business in order to contract our services.

From complaints by clients of the group and from satisfaction surveys.

From profiles and analytics obtained from the browsing habits of users of the group's websites, whether registered or not. This may involve the use of browser tracking technologies (more information in our cookie policies).

From your participation in marketing campaigns or promotions.

The categories of data we process typically consist of:

Identification and contact information.
Emails and Cell Number and Sometimes Address for Bank transactions.


Consolidated data generated by website user browsing habits.

We NEVER process or include health data or other special categories of data, such as religion or beliefs, or payment method data, such as bank card data, in the profiles of our customers and users.

Why do we create profiles and for what purposes do we process this data?

The data we collect from the commercial profiles helps us to know and better understand our customers and users in order to improve their experience, through the analysis and improvement of the quality of our services and their customization, as well as that of our offers and commercial communications.
We make automated decisions based on the commercial profiles of our customers and users.

Who can we disclose your information to?

We will only disclose your information if required by law or with your prior consent.
Legal basis for processing

The creation of commercial profiles, the customization of our services and the sending of offers and personalized commercial communications are based on the consent requested, without the withdrawal of such consent conditioning the provision of the services contracted.

The sending of non-customized commercial communications, such as newsletters, and the use of quality statistics and surveys are based on our legitimate interest in the evaluation and promotion of our services.

How long will we keep your information?

Profiles and data processed for commercial purposes are kept active as long as the data subject does not withdraw his or her consent or request their deletion and, in any event, for the periods specified in the applicable legal provisions and for the time necessary to address any liability issues arising from such processing. The media on which the existence of your consent to the
processing of your data for these purposes is recorded, such as signed forms, electronic form submission logs, check-in sheets, etc. will be kept for the entire duration of the processing and the applicable time limits.

What are your rights?

You have the right to obtain confirmation of whether or not we are processing your personal data and, if this is the case, to access such data. You may also request that your data be corrected if they are inaccurate or that incomplete data be completed, and you may also request that they be deleted if, among other reasons, the data are no longer necessary for the purposes for which they were collected.

Under certain circumstances, you may request restrictions on the processing of your data. In such cases, we will only process the data concerned for the purpose of lodging, exercising or defending claims or for the protection of the rights of others.

Under certain conditions and for reasons relating to your particular situation, you may also object to the processing of your data. In such cases, we will stop processing the data, except for compelling legitimate reasons that prevail over your interests, rights and freedoms, or for the formulation, exercise or defense of claims.

However, you may at any time withdraw your consent and object to the processing of your data for direct marketing purposes, including for the purpose of commercial profiling. In such case we will stop processing your personal information for such purposes.

Withdrawal of your consent shall not affect the lawfulness of processing based on your prior consent.

Likewise, and under certain conditions, you may request the portability of your data so that they may be transmitted to another data controller.

You also have the right to file a complaint with the US Data Protection Agency or any other competent supervisory authority.

To exercise your rights, you must send us a request accompanied by a copy of your national identity card or other valid document identifying you by regular mail or email to the addresses indicated in the section "Who is responsible for processing your data?".

To revoke your consent to receive our commercial communications, simply send an email to:



Cookies Policy


We use cookies on this site. By using our website without disabling cookies, you are consenting to their installation.

What is a cookie?

A cookie is a file that websites download to the computers that connect to them. While the purposes of cookies are often only technical, they may also allow, among other things, the storage and retrieval of information about a user's browsing habits or those of their computer and, depending on the information they contain and the way in which the computer is used, they may also be used to recognize the user.

There are cookies that are controlled and managed by the owner of the website (called "own cookies") and others that are managed by third parties (known as "third party cookies"), for example, because they provide a tool or functionality that is built into the website.

Some cookies are canceled once the browsing session involving the website in question is over (session cookies) while others can be stored on the users' computer and accessed for a longer period (persistent cookies).

What type of cookies do we use and why?


We use the following types of cookies on this website:


1. Technical cookies that are essential to the provision of services
We use technical cookies to provide the services requested by our users. These cookies are essential for browsing and using website's various options and services, such as, for example, controlling traffic and data communication, identifying the session, accessing restricted-access areas, remembering the information that the user provides at each stage of the registration or contracting process, using security elements during browsing, storing content for video or audio dissemination, or sharing content through social networks.


2. Customization cookies
In order to optimize the experience of using our website, we use customization cookies that allow us to configure the website and its services according to users preferences or to the general characteristics of their computers, for example, the browser used and its version, the installed operating system, etc.

These cookies are used, for example, to remember the parameters chosen by users during their visits, to orient the content of the website according to their language or location, or to maintain the accredited status of registered users.


3. Analysis cookies
Analysis cookies are used to measure and analyze the activity of websites and to create user browsing profiles.

Typically, the data derived from your browsing activity that may be subject to analysis are the following:

The domain name of the provider (ISP) and/or IP address that gives them access to the network. For example, a user of provider xxx will only be identified by the xxx.com domain and/or the IP address. This allows us to compile statistics on the countries and servers that visit our website most often.


The date and time of access to our website. This helps us to determine the hours of peak traffic and make the necessary adjustments to avoid saturation problems during such peak hours.

The website address from which the link to our website originated. Thanks to this information, we can determine the effectiveness of the different banners and links that point to our server, in order to promote those that offer the best results.

The number of daily visitors to each section. This allows us to identify the most successful sections and to increase and improve their content, so that users can obtain a more satisfactory result.

Are cookies anonymous?

Cookies do not contain information that by itself can identify a specific user. With respect to us, the information obtained may only be associated with a specific user if that user is identified on the website. If so, such data will be incorporated into personal data files, the responsibility for which lies with the owner of this website, and will be processed for the purposes indicated in this cookies policy, complying at all times with the requirements of current regulations regarding personal data protection. At any time, affected users may exercise their rights to access, correct or cancel their personal information, as well as to object to its processing, as indicated in our website's privacy policy.


How can I manage cookies?

Via their browser settings, users of the website have the option of not receiving cookies, deleting them or being informed about their settings. To find out how to manage cookies in your browser, please refer to your browser's help section.

For your convenience, below you will find information about cookie management provided by the developers of the major browsers:


Chrome,  7


If you disable cookies, you may not be able to use all the features of the site.
To disable the use of third-party advertising cookies, users may also visit the Network Advertising Initiative (NAI) opt-out page